Best practices building your business with customer-focused solutions / 
by Arthur Andersen ... [et al.]. 
 - New York, N.Y. :  Simon & Schuster,  1998. 
 - Audiocassette. 
<br/><br/> Consists of two audiocassettes. 
<br/><br/><label>ISBN: </label>0671577166 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Industrial management.