TY  - BOOK
AU  - Hough,David A.
AU  - Hurt-Newton,Tania
TI  - Telephone Skills: Essential Telephone English 
SN  - 0-435-28524-6
PY  - 1993///
CY  - Oxford
PB  - Heinemann
KW  - English language
KW  - Textbooks for foreign speakers
KW  - Telephone etiquette
N1  - Wordlist, p. 76-79
ER  -