Intelectural cities : towards a model for intercultural integration : insights from the Intercultural Cities Programme, joint action of the Council of Europe and the European Commission / Phil Wood; Council of Europe.

"February 2010."

Cont.: The challenge. Background and rationale -- Formulating an intercultural city strategy : the process -- 10 elements of intercultural approaches in European cities -- Reality check. Indicators for an intercultural city -- Pilot intercultural cities -- Evidence of success. Main actions and achievements -- Conclusion.

This volume explains what intercultural integration means in practice: how it affects policies, governance and citizenship, public discourse, media relations, public services and the urban environment. It reviews the processes that facilitate the development of intercultural strategies and presents a wide range of examples, including the intercultural profiles of 11 cities across Europe. It also focuses on improving the efficiency of public services by making them more culturally sensitive and adapted to the needs of diverse users, and on the need for specific services such as those dealing with intercultural mediation and conflict prevention.--Publisher's description.