Handbook for the new health care manager : Practical strategies for the real world / Donald N. Lombardi.

Includes index.

Part one. Health care leadership imperatives - 1. Understanding and undertaking the role of health care manager - 2. Making the transition - 3. Eestablishing a progressive work environment - 4. Managing the nonplayers - 5. Leading through conflict, change, and crisis - 6. Orchestrating progressive team action and individual performance - 7. Strategic analysis and decision making - 8. Exemplifying leadership presence and guidance - 9. Case study: Carolina hospital student health center - Part two: Management strategies -- 10. Encouraging creativity - 11. Selecting and hiring top performers - 12. Performance evaluation - 13. Negotiation strategies - 14. Balancing "administrivia" and progressive action - 15. Education and development - 16. Communication - 17. Case study: Jersey medical center community relations office - Part three: Resources - Appendix A: Analytical planning and decision-making tools - Appendix B: Structured selection and behavioral interviewing system - Appendix C: Mentoring and management guidesheets - Index.