Նորմալ դիտում MARC դիտում ISBD Դիտում

Hart, Christopher W. L.

Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers / Christopher W.L. Hart. - New York : AMACOM, c1993. - viii, 184 p. : ill. ; 24 cm. - 658.5/62 .

Includes bibliographical references and index.

ISBN: 0814450644 : $24.95

Subjects--Topical Terms:
Quality of products--United States.
Warranty--United States.
Consumer protection--United States.
Consumer satisfaction--United States.

Dewey Class. No.: 658.5/62