The guide to IT service management /
The guide to IT service management /
edited by Jan van Bon.
- London ; Boston : Addison Wesley, 2002.
- v.
Includes bibliographical references.
Vol. 1 (2002, 820 p.)
0-201-73792-2 (case : alk. paper)
Computer service industry--Management.
Includes bibliographical references.
Vol. 1 (2002, 820 p.)
0-201-73792-2 (case : alk. paper)
Computer service industry--Management.