Customer service :
Walters, Suzanne.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters. - New York : Neal-Schuman Publishers, c1994. - iii, 115 p. : ill. ; 28 cm. - How-to-do-it manuals for librarians ; no. 41 . - 025.5 . - How-to-do-it manuals for libraries ; no. 41. .
Includes bibliographical references (p. 111-113) and index.
155570137X
Public services (Libraries)--United States.
Customer services--United States.
025.5
Customer service : a how-to-do-it manual for librarians / Suzanne Walters. - New York : Neal-Schuman Publishers, c1994. - iii, 115 p. : ill. ; 28 cm. - How-to-do-it manuals for librarians ; no. 41 . - 025.5 . - How-to-do-it manuals for libraries ; no. 41. .
Includes bibliographical references (p. 111-113) and index.
155570137X
Public services (Libraries)--United States.
Customer services--United States.
025.5