Identifying and analyzing user needs :
Westbrook, Lynn.
Identifying and analyzing user needs : a complete handbook and ready-to-use assessment workbook with disk / Lynn Westbrook. - New York : Neal-Schuman Publishers, c2001. - xx, 307 p. ; 23 cm. + 1 computer disk (3 1/2 in.) - 025.5/8 .
Includes bibliographical references (p. 279-294) and index.
1-55570-388-7
Library use studies--United States--Handbooks, manuals, etc.
Libraries--User satisfaction--United States--Handbooks, manuals, etc.
025.5/8
Identifying and analyzing user needs : a complete handbook and ready-to-use assessment workbook with disk / Lynn Westbrook. - New York : Neal-Schuman Publishers, c2001. - xx, 307 p. ; 23 cm. + 1 computer disk (3 1/2 in.) - 025.5/8 .
Includes bibliographical references (p. 279-294) and index.
1-55570-388-7
Library use studies--United States--Handbooks, manuals, etc.
Libraries--User satisfaction--United States--Handbooks, manuals, etc.
025.5/8