Quality public management :
Beam, George.
Quality public management : what it is and how it can be improved and advanced / by George Beam. - Chicago, Ill. : Burnham Inc., Publishers, 2001. - xii, 323 p. ; 23 cm.
Includes bibliographical references and index.
Empirical methods and quality management--Quality processes, structures, and personnel--Improving and advancing quality public management.
0830415696
Total quality management in government.
Quality public management : what it is and how it can be improved and advanced / by George Beam. - Chicago, Ill. : Burnham Inc., Publishers, 2001. - xii, 323 p. ; 23 cm.
Includes bibliographical references and index.
Empirical methods and quality management--Quality processes, structures, and personnel--Improving and advancing quality public management.
0830415696
Total quality management in government.