Building a chain of customers :
Schonberger, Richard.
Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. - New York : Free Press, 1990. - ix, 349 p. : ill. ; 24 cm.
Includes bibliographical references and index.
The great awakening : earthquakes in the business functions--Universal strategy : the shattering of strategic business thought.
0029279917
Organizational effectiveness.
Industrial management.
Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. - New York : Free Press, 1990. - ix, 349 p. : ill. ; 24 cm.
Includes bibliographical references and index.
The great awakening : earthquakes in the business functions--Universal strategy : the shattering of strategic business thought.
0029279917
Organizational effectiveness.
Industrial management.