Նորմալ դիտում MARC դիտում ISBD Դիտում

Total quality management / by Dale H. Besterfield ... [et al.]. - 2nd ed. - Upper Saddle River, N.J. : Prentice-Hall, 1999. - x, 533 p.

Includes index. Contents : Leadership--Customer satisfaction--Employee involvement.

ISBN: 0136394035

Subjects--Topical Terms:
Total quality management.