Operations management in service industries and the public sector :
Operations management in service industries and the public sector : text and cases /
Christopher Voss ... [et al.].
- New York, N.Y. : John Wiley & Sons, 1985.
- ix, 318 p.
0471908010
Service industries--United States--Management--Case studies.
Service industries--Great Britain--Case studies.
0471908010
Service industries--United States--Management--Case studies.
Service industries--Great Britain--Case studies.