Total customer service :
Davidow, William H.
Total customer service : the ultimate weapon / by William H. Davidow and Bro Uttal. - New York, N.Y. : Harper Perennial, 1989. - xxii, 227 p. ; 24 cm.
Includes bibliographical references.
0060161809
Customer services.
Total customer service : the ultimate weapon / by William H. Davidow and Bro Uttal. - New York, N.Y. : Harper Perennial, 1989. - xxii, 227 p. ; 24 cm.
Includes bibliographical references.
0060161809
Customer services.