Excellence in government :
Carr, David K.
Excellence in government : total quality management in the 1990s / by David K. Carr and Ian D. Littman. - 2nd ed. - Arlington, VA : Coopers & Lybrand, c1993. - xvi, 352 p. :
0944533078
Total quality management.
Excellence in government : total quality management in the 1990s / by David K. Carr and Ian D. Littman. - 2nd ed. - Arlington, VA : Coopers & Lybrand, c1993. - xvi, 352 p. :
0944533078
Total quality management.